The best Side of Empire Today Scam

I think relocating ahead, It might be quite helpful for any consumer to have an itemized / breakdown of cost to grasp wherever this $$$ is coming from. It doesn't subject if the Expense is superior as extensive it can be itemized.

This method happened a couple a lot more times. I took time without work function, and no exhibit no phone. I termed them plus they explained they did not have carpet, needed to get some. After they did come out they mentioned that the carpet they bought me couldn't be set up some other way, on account of it remaining Berber it can't be matched up not to display seams.

We braced ourselves for the worth shock and .. WOW.. he was ideal in keeping with the bottom estimate we had from any individual else. I instructed him he experienced to come down An additional $500 and he designed the decision and did it which built Empire Today the bottom price tag with the easiest warranty. Shake fingers.. get er accomplished.

The installation day came plus the crew confirmed up close to 10am.. This was depressing mainly because I hoped they would get it done in sooner or later (total downstairs 900 sq ft staying completed). Even so, they received suitable to it moving furniture and eradicating the outdated flooring.

one) A signed duplicate of my agreement wasn't emailed to me for another 2 times And that i had to get in touch with the customer care a number of occasions and ask them that I do not have the main points plus the three times cancellation clause will conclusion soon!

It took a month and 4 different installers to eventually get my flooring in place. 1st kinds arrived at five pm, took off my baseboard and put it outside, tore the carpet up, and put down moisture barrier. Second kinds arrived a number of days afterwards, only soon after I called and found out that the first ones hadn't advised any one The task wasn't finished. They advised me the concrete subfloor was as well uneven for hardwood. Estimator and supervisor arrived by and said it was not much too undesirable Which a particular extremely competent installer could do it. He was not readily available for a few days And that i had to schedule him even later on After i could last but not least organize to generally be home all day long once more. Over the arranged and long awaited working day, the third installer showed up, NOT the male that they had promised. He explained the floor wasn't uneven in the least but analyzed the moisture content (which must have been completed first thing) and said it was way way too superior for hardwood. I had to make far more phone calls plus they told me they could not even get A further estimator out for each week to point out me different floorings. Perfectly, the online world is an excellent issue and I made use of it to discover the CEO's e mail tackle. Shortly following I emailed him, I received a simply call from a higher-up manager and an estimator was there the following day. I chose some LVP with the basement floor and we stuck with the first hardwood for that stairs. He explained he could not focus on any transform in selling price with me but would have a person simply call.

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He hemmed and hawed and about 4 times later I bought a call in the regional supervisor. He stated he'd offer you me $a hundred off but that they could not do nearly anything much more. I had been ticked. He would not even look at the carpet by itself not matching what I requested. All over again, I was not a hundred% positive myself.

At this point, I would not want to deal with Empire Today in any case. Watch out for their "bait and swap" techniques. They quotation a substantial value, arrive right down to match competition and take a look at to raise the value or install an inferior solution (which Peter King tried to obtain us to comply with do.

Each time I called headquarters, no one was there. Every single car was on family vacation or on prolonged lunch crack for several hours. Was this review practical?   Yes

"Really Once i first had my laminate flooring and carpet put in anything was Excellent! Nevertheless, about 2 yrs in the future my laminate flooring started to warp and bubble up. I hardly had to clean the laminate but Once i did it absolutely was with a really damp mop And that i distinctly don't forget the product sales rep Dave, clearly show me that drinking water would not get in between the creases by Placing a greenback Invoice amongst equally laminate parts, exhibiting that the flooring was "air tight". I last but not least chose to connect with Empire simply because they mentioned that there was a " 25 12 months warranty". When speaking to the rep about the cellular phone she requested if there have been any leaks in my residence or flooding, I stated No, she stated that she would need to send out anyone out to examine the floors to make certain there have been no leaks and there was a $50 demand for them to return out and assess the damaged regions. Yesterday two/10, was the day they have been scheduled to return look at the ground and allow me to realize it was nevertheless included. At 8:fifteen am, I gained a connect with from Empire stating that they might be at my more info home involving the hours of 10 am and twelve midday, by 4 pm they even now did not exhibit up nor connect with and let me know that they have been managing late.

Remember to understand that you may file a criticism Together with the BBB now or at any time through this method. It really is our hope that Empire Today will solve the make any difference for yourself in an expedient issue.

I in the beginning had problems with read more the date in the installation coming and likely. My review right here acquired the attention of customer care, who was extremely perfectly-educated being well mannered. Installers are now about three/4 through the task and it seems to be good.

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